Shipping policy

Shipping Policy | veja-storehub.com

Delivering Conscious Style, Freely and Globally.

At veja-storehub.com, we believe that thoughtful design should travel without boundaries or hidden costs. Our shipping policy is built on transparency, efficiency, and our commitment to making our sustainable sneakers accessible worldwide. Here’s what you can expect.

1. Our Promise: Global Free Shipping
Every order, to almost every country, ships free. We absorb the standard shipping costs because we believe in the value of our product and your experience. No minimum purchase is required, and no fees will be added at checkout.

2. Order Processing
Once your order is placed, our team carefully prepares and verifies it at our fulfillment center. This processing typically takes 1 to 3 business days (excluding weekends and public holidays) before your order is handed to our shipping partner.

3. Shipping Methods & Delivery Estimates
We partner with reliable global logistics carriers to deliver your order. After processing, the estimated transit time to most international destinations is 6 to 12 business days.

Please note that this is an estimated timeframe. Occasionally, factors beyond our control—such as customs clearance procedures, local holidays, or unforeseen logistical delays—may impact the final delivery date.

4. Order Tracking & Communication
You are with us every step of the way. Once your order ships, you will receive a shipping confirmation email containing:

  • Your tracking number

  • A direct link to monitor your package’s journey

  • The carrier’s contact information for final-mile delivery inquiries

We encourage you to use this tracking link for the most up-to-date delivery status.

5. Shipping Destinations & Customs
We ship to a wide range of countries. At checkout, you can confirm if we deliver to your location.

  • Customs, Duties & Taxes: For international shipments, the recipient is responsible for any import duties, taxes, or customs clearance fees that may be levied by the destination country. These charges are not included in the item price or our shipping cost and are determined solely by your local authorities. We cannot predict or control these fees.

6. Address Accuracy
Please ensure your shipping address is complete and accurate at the time of order placement. We are not responsible for delays or losses due to incorrect addresses provided by the customer. If you need to correct an address, please contact us immediately at support@veja-storehub.com. We will endeavor to assist if the order has not yet been shipped.

7. Damaged or Lost Packages
While rare, we understand that issues can occur.

  • Damaged Package: If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product. We will work swiftly to resolve the issue.

  • Lost in Transit: If your tracking information shows no movement for an extended period beyond the estimated delivery window, please contact us, and we will initiate an investigation with the carrier.

8. Contact Us
For any questions regarding your order’s shipment, please reach out to our dedicated support team. We are here to help.
Email: support@veja-storehub.com