Refund Policy

At veja-storehub.com, we craft our sneakers with care and stand behind their quality. We want you to be completely satisfied with your purchase. This Refund Policy outlines the simple and transparent process for returns and refunds, reflecting our commitment to doing what’s right.

1. Return Eligibility
To be eligible for a refund, your item must meet the following conditions:

  • Condition: The sneakers must be in brand-new, unworn condition, with no signs of use, scuffs, or dirt.

  • Packaging: All original packaging, tags, and any accompanying materials must be included and intact.

  • Timeframe: You must initiate a return request within 30 days of the delivery date.

  • Proof of Purchase: A valid order number or receipt is required.

2. Non-Returnable Items
For hygiene and sustainability reasons, we cannot accept returns for:

  • Items that have been worn, altered, or damaged after delivery.

  • Items not in their original condition or missing tags/packaging.

3. How to Initiate a Return
Please follow these steps to ensure a smooth process:

  1. Contact Us: Email our support team at support@veja-storehub.com within 30 days of delivery. Include your order number and reason for return.

  2. Receive Instructions: We will provide you with a prepaid return shipping label (where applicable) and detailed instructions on where to send the package.

  3. Ship the Item: Securely pack the unworn sneakers in their original box, and place them inside an outer shipping box to prevent damage. Use the provided label and drop off at the designated carrier.

  4. Inspection & Processing: Once we receive and inspect the returned item, we will notify you of the approval status.

4. Refund Process

  • Timing: Upon approval, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to post the refund to your account.

  • Shipping Costs: The original cost of standard shipping is non-refundable. If you received free shipping, this will not be deducted from your refund amount.

  • Return Shipping: We provide a prepaid return label for eligible returns. If you choose to use your own carrier, return shipping costs are your responsibility, and we recommend using a trackable service.

5. Exchanges
We currently handle exchanges through a simple return-and-reorder process:

  1. Initiate a return for the item you wish to exchange as described above.

  2. Once your return is approved, place a new order for the desired size or style on our website.
    This ensures you receive your new pair as quickly as possible.

6. Damaged or Defective Items
We take great pride in our craftsmanship. If you receive an item that is damaged or defective, please contact us immediately at support@veja-storehub.com with your order number and photos of the issue. We will arrange a free return and provide a full refund or replacement at no cost to you.

7. Sustainability Note
As a brand committed to reducing waste, we encourage thoughtful purchasing. If your returned items are in resalable condition, we will professionally clean and refurbish them for future sales in a dedicated section, giving them a second life. If not, we will responsibly recycle materials wherever possible.

8. Contact Us
For any questions regarding your return or this policy, please reach out:
Email: support@veja-storehub.com
Response Time: We aim to respond to all inquiries within 24 hours on business days.